CereCalm - Privacy Policy

CERECALM operates the https://cerecalm.com/ website, which provides Mental Wellbeing and Health Services.

This page is used to inform website visitors about our policies regarding the collection, use, and disclosure of Personal Information if anyone decides to use our Service, the https://cerecalm.com/ website. By choosing to use our Service, you agree to the collection and use of information in relation to this policy. The Personal Information we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy. The terms used in this Privacy Policy have the same meaning as in our Terms and Conditions, which can be accessed at https://cerecalm.com/ unless otherwise defined in this Privacy Policy.

Information Collection and Use:

To enhance your experience while using our Service, we may ask you to provide certain personally identifiable information, including but not limited to your name, phone number, email address, and postal address. The information we collect will be used to contact you to provide services with proper identification as required by good practice, guidelines and regulations.

Log Data:

We would like to inform you that when you visit our Service, we automatically collect information called Log Data. This Log Data may include details such as your computer's Internet Protocol ("IP") address, browser type and version, the pages of our Service that you visit, the time and date of your visit, the duration of your stay on those pages, and other statistics.

Cookies:

Cookies are small files containing a modest amount of data that are frequently used as anonymous unique identifiers. These files are sent to your browser from the website you visit and are stored on your computer's hard drive.

Our website utilizes these "cookies" to gather information and enhance our Service. You have the choice to accept or decline these cookies and be alerted when a cookie is being sent to your computer. However, if you opt to decline our cookies, you may be unable to access certain portions of our Service.

 Service Providers:

We may engage third-party companies and individuals for the following purposes:

1.  To assist in the facilitation of our Service.
2.  To provide the Service on our behalf.
3.  To perform services related to the functioning of our Service.
4.   To aid us in analyzing how our Service is utilized.

We would like to inform our Service users that these third parties may have access to your Personal Information. However, they are obligated to use the information solely for the purpose of performing the tasks assigned to them on our behalf and are prohibited from disclosing or using it for any other purpose.

Security:

We value your trust in providing us with your Personal Information, and we are committed to using commercially acceptable means to protect it. However, it is important to note that no method of transmission over the internet or electronic storage is completely secure and reliable, and therefore, we cannot guarantee its absolute security.

Links to Other Sites:

Our Service may include links to other websites. Clicking on a third-party link will redirect you to that site. Please note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites, as we have no control over their content, privacy policies, or practices. We assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy:

Our Services include individuals under the age of 18 years with the explicit consent of their parent or guardian for the respective services. All applicable privacy laws extend to children under 18 years as well as their parents or guardians. If you are a parent or guardian and become aware that your child has provided us with personal information, please contact us so that we can take appropriate action.

Obtaining Parental Consent:

As a parent or legal guardian, you are responsible for ensuring the online privacy and safety of your child. We require parental consent before collecting any personal information from children under the age of 18years. 

1. Verifiable Parental Consent: In order to obtain verifiable parental consent, we may use one or more of the following methods:
2. Online Consent Form: We may request that parents or legal guardians complete an online consent form providing their full name, contact information, and any other necessary information to verify their identity and provide consent.
3. Direct Parental Contact: We may directly contact parents or legal guardians via phone or email to clarify/verify their consent.
4. Verification of Consent: Upon receiving a consent request, we will take reasonable steps to verify that the person providing consent is the child's parent or legal guardian. This may include requesting additional information or documentation as necessary. Our verification process is designed to ensure the protection of children's privacy and comply with applicable laws and regulations.

Changes to This Privacy Policy:

We reserve the right to update our Privacy Policy periodically. Therefore, we recommend that you review this page regularly for any changes. Any modifications to the Privacy Policy will be posted on this page, and they will become effective immediately upon posting.

Use of Anonymized Clinical Information:

We may use clinical data that has been de-identified (removing all personally identifiable details) for research, analysis, and academic purposes. This is done to improve clinical outcomes, enhance our services, and contribute to medical advancements. Any data used in this manner will strictly comply with privacy regulations and ethical guidelines, ensuring the protection of individual privacy.

Contact Us

If you have any questions or suggestions regarding our Privacy Policy, please feel free to contact us.

Email: support@cerecalm.com .By using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

CereCalm - Cancellation Rescheduling and Refund Policy

Refunds will be considered for service recipients who have completed the registration process and made payment for our services and wish to cancel the service 24hrs before to the scheduled service time (appointment time).

To request a refund, the service recipient must contact our customer support team by sending an email to finance@cerecalm.com 24 hours before the appointment time.

The refund request should include the relevant details, such as the service recipient's name, contact information, date of service, and a reason for the refund.

Our customer support team will review your refund request, and if the request is valid, a complete refund will be provided. We reserve the right to refuse a refund if we determine, at our sole discretion, that the request does not meet the eligibility criteria or if the claim is found to be false or misleading.

The refund process will be completed within 3 working days, and we will communicate the approved refund amount to you. The amount will reach your account within 15 days, in accordance with the external banking processing timelines.

Please note that there could be a delay in crediting the refund, including the time required for the banking process to reflect the refund in your account.

In case of a refund refusal, we will provide you with a detailed explanation of the reasons for the decision.

Rescheduling the booked session by the service user: The service user is allowed to reschedule a booked session TWICE ONLY without incurring any additional charges if the rescheduling is done 24 hours prior to the original appointment time. Please note that no refunds will be provided for cancellations in the case of rescheduled appointments.

For package bookings, rescheduling should take place within the validity period. Please note that no cancellations or refunds will be provided for packages.

No-Shows: If the service user does not attend the appointment or if there is a delay of more than 15 minutes from the scheduled appointment time, it will be considered a no-show and the session will expire without a refund.

If the service recipient is unsatisϐied with the session conducted by a CereCalm team expert, they can write to the support team at finance@cerecalm.com .We will investigate the matter, identify the reasons for dissatisfaction, and assist in scheduling a session with another expert to address their needs

CereCalm expert cancel session: If the CereCalm expert cancels a session, recipient will have the option to reschedule the appointment or request a full refund. The recipient will receive an SMS with a link to reschedule or cancel the session.

Cancellation, Rescheduling and Refund Policy policy If an unforeseen circumstance or technical error occurs on the part of Cerecalm during a scheduled session, resulting in the expert's inability to complete the session, the remaining session time will be rescheduled and conducted within the designated validity period. Service recipients are encouraged to reach out to CereCalm at finance@cerecalm.com for further help if needed.

CereCalm will not be responsible for any refunds arising out of any failures in online payments in case the amount gets deducted from user’s saving/current account and does not get credited in CereCalm's account, before the transaction is complete. Users in this case will have to contact either the Bank or payment provider to clarify the same.

CereCalm reserves the right to modify or update this refund policy at any time, without prior notice.

Any changes to the refund policy will be effective immediately upon posting the revised version on our Platform. If you have any questions or concerns about our refund policy, please contact our customer support team finance@cerecalm.com.